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Problemas de llamadas internacionales

Updated: 12/23/2016 4:51 PM

If you are having trouble completing an international call, check the following.

Estado de cuenta

Your account must be in Activa status to make an international call. If your account is in Grace or Suspend, you cannot place international calls. This includes making calls to countries included in your calling plan. To return your account to Active status, you can make a payment or update your payment information in your Online Account.

Bloqueo de llamadas internacionales

Si responde Bloqueo de llamadas internacionales is turned on, you will be prevented from placing an international call. Sign in to your Online Account to check and turn the feature off, if appropriate.

Correct Dialing

Confirm that you correctly dialed the international phone number. Marca 011 seguido del código del país y número de teléfono al que deseas llamar.

Other Issues

You can also use our Herramienta de solución de problemas to further help identify why you cannot complete an international call.

 

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