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Soporte de Vonage

Ocultamiento de identidad de llamada

Updated: 10/31/2018 5:01 PM

"Spoofing" occurs when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity. Spoofers masquerade as representatives of companies, including banks, or even government agencies in an attempt to obtain valuable personal information that can be used in fraudulent activity. U.S. law and FCC rules prohibit most types of spoofing.

Under the Truth in Caller ID Act, FCC rules prohibit any person or entity from transmitting misleading or inaccurate caller ID information with the intent to defraud, cause harm, or wrongfully obtain anything of value. Anyone who is illegally spoofing can face penalties of up to $10,000 for each violation. If no harm is intended or caused, spoofing is not illegal.

To avoid being spoofed:

  • Never give out personal information such as account numbers, Social Security numbers, or other identifying personal information in response to unexpected calls or suspicious calls, even if the caller ID information appears to be valid.
  • If a known company or a government agency seeks personal information, hang up and call the phone number on your account statement or on the company's or government agency's website.
  • Set a password (sometimes referred to as a PIN) for your voicemail account. Some voicemail services allow access if you call in from your own phone number. If your phone number is spoofed, a scammer could gain access to your voicemail if you do not have a password.
  • Usa Bloqueo de llamadas selectivo to block valid phone numbers from unwanted callers. 

Learn more from the FCC about stopping unwanted calls and texts, including how to report suspected spoofing. 

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